iPhone X Wireless charging stops working randomly on iPhone X


i got tzumi wireless charger iphone x christmas. there's been 2 times i've noticed phone has stopped charging while on it. after taking off charger while make sure not hot, , placing on, not charge. i've had restart phone in order wireless charging function again. don't know if phone got hot since i'm busy working when on charger. issue though. suggestions? else run this?

here's charger have: https://www.bestbuy.com/site/tzumi-hypercharge-wireless-charging-pad-black/6151600.p?skuid=6151600
 

case????
 


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