When does Apple ship your replacement product?

i confused right now. ordered macbook air , arrived yesterday. initiated replacement apple.

can see attached screenshot, states on order page replacement macbook air "ships original address once carrier collects return." well, yesterday carrier collected return , scanned system. problem is, it's been 24 hours , no shipping notification of replacement product.

so, chatted apple twice , both reps said replacement shipped when apple receives returned product @ return center. not states on order status page. has ever returned item replacement, , if replacement shipped after carrier collected return, or shipped after apple received return product back? thanks

 

myrtlebee said: ↑

i confused right now. ordered macbook air , arrived yesterday. initiated replacement apple.

can see attached screenshot, states on order page replacement macbook air "ships original address once carrier collects return." well, yesterday carrier collected return , scanned system. problem is, it's been 24 hours , no shipping notification of replacement product.

so, chatted apple twice , both reps said replacement shipped when apple receives returned product @ return center. not states on order status page. has ever returned item replacement, , if replacement shipped after carrier collected return, or shipped after apple received return product back? thanks

view attachment 742924

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it's been when carrier has collected return, replacement item shipped. i'm not sure why delay. follow either apple or carrier tomorrow if don't have updated information.

 

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