Prime Video UHD Problem


so seems uhd video attempt play on prime video app sits there , spins if video loading. never loads , says video cannot played @ time. have no clue what's going on. it's not bandwidth issue - have gig connection , play 4k fine on netflix , apple store. other videos on prime app play fine. has uhd tag on not load. ideas? i've rebooted apple tv, uninstalled, reinstalled app.. associated disassociated account, etc...
 

what 4k uhd tv brand have? non-hdr? have same issue samsung 4k uhd (non-hdr) tv, oled65c7 works perfectly, sample taken amazon grand tour uhd hdr.

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